Privacy Policy

Last Updated: [03/03/2025]

Lumos VAS is committed to protecting client privacy and ensuring data security. This Privacy Policy explains how we collect, process, and safeguard personal data.

1. Information We Collect

We collect personal and non-personal information through various interactions on our website and services, including:

• User-Provided Data: Name, email address, phone number, payment details, business information.

• Automated Data Collection: IP addresses, browser type, device information, cookies, and usage data collected via analytics tools.

• Communication Data: Correspondence via email, support messages, and inquiries.

2. How We Use Your Information

We use collected data to:

• Provide and improve our services.

• Process transactions and manage billing.

• Enhance user experience and troubleshoot technical issues.

• Send promotional materials (only if users opt-in).

• Comply with legal and regulatory requirements.

3. Data Sharing & Third-Party Services

Lumos VAS does not sell personal data. However, we may share data with:

• Service Providers: Payment processors, analytics providers, and subcontractors assisting in service delivery.

• Legal Authorities: When required by law or necessary to protect our rights.

4. Data Security Measures

We implement encryption, access controls, and secure storage to protect client information. However, no system is 100% secure, and clients acknowledge inherent risks in online data transmission.

5. Your Rights (GDPR & Other Protections)

Depending on your jurisdiction (e.g., GDPR for EU clients, CCPA for California residents), you may have rights to:

• Access, correct, or delete your personal data.

• Object to processing and request data portability.

• Withdraw consent for marketing communications.

Requests related to privacy rights should be sent to service@lumosvas.com.