Terms and Conditions

Last Updated: [03/03/2025]

Welcome to Lumos VAS!
These Terms and Conditions ("Terms") govern your use of our website (https://lumosvas.com, the "Site") and the digital/virtual assistance services provided by Lumos VAS ("Services"). By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

1. Company Information

  • Company Name: Lumos VAS

  • Registered Address: 190 Smith Street, Winnipeg, MB, Canada

  • Primary Contact Email: service@lumosvas.com

2. Scope of Services

Lumos VAS specializes in providing digital/virtual assistance services for vegan businesses and entrepreneurs. Our Services include, but are not limited to:

  • Administrative Support: Scheduling, email management, and data entry.

  • CRM Updates

  • Social Media Management

  • Product Research

  • Consulting and Special Projects

Package Options:

  • Seed: 20 hours/month at $600

  • Sprout: 30 hours/month at $900

  • Flourish: 40 hours/month at $1,200

  • Harvest: Custom consultation & special request packages (pricing upon request)

Additional Hours & Package Upgrades:

  • Extra hours beyond the package are billed at $40 per hour at the end of the billing period.

  • If you require additional hours or decide to upgrade your package, your billing will be adjusted proportionally based on the time used from your current package.

  • Any hours not used within the billing period expire at the end of that period. A notification is sent 7 days before the end of the period to help you decide whether to use or upgrade.

Scope of Work:
Each package includes a specific scope of work detailed in Exhibit A. Any additional or out-of-scope work requested by the Client will require a written amendment or separate estimate.

3. Independent Contractor Relationship

Lumos VAS operates as an independent contractor. The Services provided are executed remotely, and Lumos VAS is solely responsible for its business expenses, taxes, and compliance with applicable laws. Clients acknowledge that they do not control the manner in which services are performed.

4. Payment Terms

  • Billing Cycle: Payments must be made within the first 5 days of each billing period to reserve the monthly hours.

  • Additional Hours & Upgrades: Extra hours will be billed at $40/hour at the end of the billing period. Package upgrades will be calculated based on the proportion of hours used from the old package.

  • Cancellation Policy: Clients must provide at least 14 days' written notice before the next billing cycle to cancel services. If notice is not provided, services will be charged for the next billing period, and the agreement will then be canceled.

  • Refunds: Refunds are only granted if Lumos VAS fails to deliver the agreed-upon Services. Unused hours are non-refundable and expire at the end of the billing period.

5. Client Responsibilities

Clients agree to:

  • Provide accurate, complete, and timely information required for service fulfillment.

  • Maintain professional communication.

  • Refrain from requesting unlawful, unethical, or discriminatory tasks.

Failure to comply may result in the termination of Services by Lumos VAS.

6. Force Majeure

Lumos VAS shall not be held liable for any failure to perform due to unforeseen events, including natural disasters, government restrictions, cyberattacks, or other force majeure events.

7. Intellectual Property & Confidentiality

  • Intellectual Property:

    • All work products created specifically for the Client become the Client’s property upon full payment.

    • Lumos VAS retains ownership of its proprietary methodologies, templates, and pre-existing materials.

    • A detailed IP clause is provided in Exhibit A.

  • Confidentiality:

    • Both parties agree to keep all confidential or proprietary information strictly confidential for a period of 10 years after the termination of this Agreement.

    • This includes all technical and business information, trade secrets, and any other sensitive data disclosed during the course of the Services.

  • Non-Disclosure Agreement:

    • A separate Non-Disclosure Agreement (NDA) is provided as part of these legal documents and must be signed by both parties before the commencement of Services.

8. Limitation of Liability

CLIENT USES LUMOS VAS’S SERVICES AT ITS OWN RISK. IN NO EVENT SHALL LUMOS VAS BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Our total liability shall not exceed the fees paid by the Client in the preceding three (3) months.

9. Dispute Resolution

Any disputes arising from this Agreement shall first be addressed through mediation in accordance with the mediation rules agreed upon by both Parties. If mediation fails, disputes will be resolved under the governing law.

10. Governing Law & Jurisdiction

This Agreement shall be governed by the laws of Manitoba, Canada, without regard to its conflict of laws principles. For U.S. and EU Clients, remote services are provided under this jurisdiction, with compliance to GDPR for EU clients.

11. Notices

All notices must be in writing and sent to the following addresses:

Electronic mail is permissible, provided receipt is confirmed.

12. Term & Termination

  • Term: This Agreement is effective from the date of acceptance and continues on a month-to-month basis until terminated.

  • Termination: Either party may terminate this Agreement by providing 14 days' written notice before the end of the current billing period. Upon termination, the Client shall pay for Services rendered on a pro rata basis, and all work produced up to that point remains the property of the Client.

13. Entire Agreement

These Terms, together with Exhibit A and the Non-Disclosure Agreement, constitute the entire agreement between the Parties regarding the subject matter and supersede all prior agreements, whether written or oral. Amendments must be made in writing and signed by both Parties.

By using our Site and Services, you agree to these Terms and Conditions.